Refund and Cancellation Policy
Last updated: 2026-09-29
This policy applies to ikou subscriptions and separately purchased AI usage credits, provided by Li Guanlin (李冠霖), an independent developer who operates ikou as an individual.
1. Scope
This policy covers monthly and annual memberships and platform AI credits. Charges paid directly to third parties using your own API credentials are outside its scope. It supplements our Terms of Service and prevails on refund and cancellation matters in case of conflict, without limiting rights under applicable law or payment-provider buyer terms.
2. General refund principles
Activated or used digital services are generally non-refundable, except for material service failures, legally required refunds, or approved requests. A change of mind, unused allowance, or subjective dissatisfaction with an otherwise functioning generation result will not normally qualify. This does not affect rights relating to non-delivery, defective services, or other legally refundable circumstances.
3. When you may request a refund
Examples include duplicate charges; payment without the corresponding entitlement where we cannot provide it; core service unavailability caused by a material platform fault that cannot be remedied within a reasonable time; and other circumstances requiring a refund under applicable law. We review the order, usage records, and actual impact to determine a full or partial refund.
4. AI credits and failed tasks
If a task fails due to a platform or model-service error and credits were deducted, you may request an investigation and restoration of those credits. Credits consumed by successfully completed tasks are generally non-refundable; cash refund requests for unused credits are reviewed under this policy. The same restored allowance will not also receive duplicate cash compensation, without affecting legally required refunds.
5. Cancellation and renewals
You may cancel a recurring subscription through the subscription-management link in your payment confirmation, the payment provider’s customer portal, or by contacting support. Cancellation takes effect at the end of the current paid billing period and stops subsequent renewals. Annual access remains available until the paid annual term ends. Cancellation is not itself a refund, and unused annual months are not automatically refunded pro rata. Eligible requests are reviewed according to legal requirements, actual usage, and service impact. Fixed-term, non-renewing plans do not incur automatic renewal charges.
6. Requesting a refund
Email legal@ikou.design with your registered email address, order number, payment date, reason, and relevant screenshots. Do not send full card numbers, passwords, or API keys. We will respond within 5 business days of receiving your request and let you know if further information is needed. This response timeframe is not a promise of when funds will arrive.
7. Processing and entitlement adjustments
Approved refunds are normally returned to the original payment method. Receipt of funds depends on the payment provider and bank. Once refunded, the corresponding membership benefits or credits will be adjusted or revoked in proportion to the refund; unrelated paid benefits will not be removed solely because of a partial refund.
8. Creem orders and statutory rights
For orders processed through Creem, Creem acts as the merchant of record and processes payments, taxes, and refunds under its buyer terms. You may also contact Creem buyer support or manage your subscription through the link in your Creem receipt email. Other payment channels follow their applicable procedures. Nothing in this policy excludes or limits mandatory consumer rights, including withdrawal rights where applicable and remedies for defective services.